Shipping Policy

At Indsywest, we are committed to providing every customer with a professional, reliable, and smooth shopping experience for our furniture products. We understand that creating a comfortable and stylish living space relies on high-quality, authentic furniture pieces, so we carefully process and ship each order to ensure your furniture items arrive safely, securely, and on time.

Order Processing Timeline All orders are prepared and shipped within 2 business days (excluding weekends and public holidays) after your order confirmation is sent.

Once your package is dispatched, you will receive a shipping notification email with a unique tracking number, allowing you to monitor your delivery in real time.

Shipping Fees & Complimentary Delivery Standard Shipping: For orders below the free shipping threshold, a flat-rate shipping fee will be applied at checkout.

Free Shipping Offer: We are pleased to provide complimentary standard shipping on all orders over the qualifying amount.

Estimated Delivery Schedules To ensure quick and reliable delivery, we ship all orders from our strategically located regional fulfillment centers.

United States: 7–12 business days Canada, United Kingdom, and Europe: 7–15 business days Australia, New Zealand, and Asia: 8–15 business days

Please note: These are estimated delivery windows. While we make every effort to meet these timelines, delays may occur due to unforeseen circumstances such as customs procedures, carrier delays, or local delivery adjustments.

Order Tracking Support Once your order is shipped, a tracking number will be sent to your registered email address. You can use this number to track your package’s status through our website or directly on the carrier’s platform. Please allow up to 48 hours for the tracking information to update in the system.

Customs, Duties, and Tax Responsibilities Indsywest is not responsible for any customs duties, import taxes, or other fees applied to international orders. All additional charges imposed by customs or local authorities during or after shipping are the sole responsibility of the customer.

Damaged or Missing Items Policy Your satisfaction is our highest priority.

Damaged Items: If your order arrives with damaged items, please send a clear photo of the damage to support@indsywest.com within 72 hours of delivery. We will promptly arrange a free replacement or full refund for any items damaged during transit. Lost or Stolen Packages: Indsywest cannot be held liable for packages marked as “Delivered” by the carrier that are later lost or stolen. If your tracking shows delivery but you cannot locate your package, we recommend checking with nearby neighbors or contacting the shipping carrier directly to resolve the issue.